How do I place an order?
We have 3 easy ways to order:
(1) Order online with our secure credit card processing (2) Print out a printable order form & FAX to (650) 458-8203 (3) Print out a Printable Order form & MAIL to: Polar Bear Gift Company,PO Box 5144,San Mateo, CA  94402

How do I contact you?
We have 4 ways you can contact us:
(1) Use the "Contact Info" link on the home page (2) Send an email to: customerservice@polarbeargifts.com (3) Call us at 650-245-9812 (4) Send mail to: Polar Bear Gift Company, PO Box 5144, San Mateo, CA 94402

What forms of payment do you accept?
Visa, MasterCard, Polar Bear Gift Company Gift Cards

What is your return policy?  How do I return an item?
Click on the "Return Policy" at the bottom of this page. Any questions regarding your RMA should be directed to customerservice@polarbeargifts.com

Is my information Private?  Do You Sell your Customer Lists?
We don't sell our customer lists. Click on "Privacy Policy" at the bottom of this page for details.

What are your products made of?  How do I take care of them?
Our products are made of various materials.  Please view our Product Information page for more details.

How are your orders shipped?
UPS ground to United States only.

Do you sell wholesale?
We do sell wholesale to resellers with a valid seller's permit.  Individuals may check out our Independent Associates program.  Contact customerservice@polarbeargifts.com for either program. 

Do you charge sales tax?
Yes for orders that ship to addresses in the State of California 

Do you ship internationally?
We can only ship to the fifty US States.  No PO boxes, APO/FPO addresses at this time.

My question isn't on this list:
Email: customerservice@polarbeargifts.com and we will answer it!